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GENERAL
Q: Where can I buy your products in Malaysia?
A: Our products are available through a nationwide network of authorized dealers. Please check our Authorized Dealer List page to find the nearest store.
Q: Are your products available online?
A: Yes, it's available at our Yamashiro Online Store, and many of our authorized dealers also sell online via their official websites or marketplaces. Please make sure you are purchasing from an authorized seller to avoid counterfeit or parallel imports.
Q: Do you offer discounts or promotions?
A: Occasionally, our authorized dealers may run seasonal promotions or sales events. Please follow our official social media channels for updates on new product launches and promotions.
Q: How can I be sure I am buying an original product?
A: Only purchases from our Authorized Dealers are guaranteed genuine and covered by warranty. Parallel-imported or counterfeit items are not eligible for our standard warranty and aftersales support.
Q: Do your products come with a warranty?
A: Yes, all products come with manufacturer warranty. The coverage period and terms vary depending on the brand and product category. Please keep your proof of purchase to validate your warranty.
Q: How do I claim warranty service?
A: Please contact the dealer where you purchased, or Contact Us along with your proof of purchase. The dealer will coordinate with us to arrange repair or replacement promptly.
Q: Can I exchange or return my purchase?
A: Returns and exchanges are subject to each dealer’s policy. Please contact your dealer directly for assistance.
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