Embedded Files
GENERAL
Q: Where can I buy your products in Malaysia?
A: Our products are available through a nationwide network of authorized dealers. Please check our [Authorized Dealer List] page to find the nearest store.
Q: Are your products available online?
A: Yes, many of our authorized dealers also sell online via their official websites or marketplaces. Please make sure you are purchasing from an authorized seller to avoid counterfeit or parallel imports.
Q: Do you offer discounts or promotions?
A: Occasionally, our authorized dealers may run seasonal promotions or sales events. Please follow our official social media channels for updates on new product launches and promotions.
Q: How can I be sure I am buying an original product?
A: Only purchases from our authorized dealers are guaranteed genuine and covered by warranty. Parallel-imported or counterfeit items are not eligible for our standard warranty and aftersales support.
Q: Do your products come with a warranty?
A: Yes, all products come with manufacturer warranty. The coverage period and terms vary depending on the brand and product category. Please keep your proof of purchase to validate your warranty.
Q: How do I claim warranty service?
A: Please contact the dealer where you purchased, along with your proof of purchase. The dealer will coordinate with us to arrange repair or replacement promptly.
Q: Can I exchange or return my purchase?
A: Returns and exchanges are subject to each dealer’s policy. Please contact your dealer directly for assistance.
Report abuse